Limited Lifetime Warranty & Return Policy
All Tiger® manufactured "finished" Products are warranted for life against defects in materials and workmanship.
This warranty does not include cue or shaft warpage! Bearing in mind that cues & shafts are made of wood, warpage is not considered a defect though we make great efforts to ensure that every cue and shaft that leaves our facility is straight!
If any product fails within its useful lifetime to the original retail end purchaser the item will be repaired or replaced at no charge.
All products purchased from the factory have a 30 Day Money Back Guarantee. No questions asked as long as items have not been used, chalked or altered in any way. There is a $20.00 SH & H charge (UPS Ground), so please include a Money Order with the package or you can pay by credit card (USA customers only). For international customers, please email or call to find out the SH & H charge.
Return any defective product to us and it will either be repaired or replaced with the same or an equal value product and returned to you within 15 days.
In order to return any product to us, you must contact a factory representative. You may contact us by phone, fax or email. No items will be accepted for return without getting a permission from a factory representative. Please mark your shipment with the factory representative name. Also please include a copy of your original invoice with the return. NO INVOICE, NO REFUND, NO CREDIT!
Download the form, fill out all needed information out and make sure you qualify for warranty repair, before shipping the product.
This warranty does not cover damage caused by misuse, accidents, alterations and ordinary wear & tear. Product(s) will be returned to you at your expense if it does not show a defect in materials or workmanship. Warranty is limited to repair or replacement of the product(s). We are not responsible for any incidental or consequential damage.
This warranty gives you specific legal rights. You may have other rights which vary from state to state. Check with your local authorities.
For warranty returns or service, send a copy of your proof of purchase, warranty item and a check payable to Tiger Products for return shipping/insured mail to:
Tiger Products Inc.,
175 W. Magnolia Blvd.,
Burbank , CA 91502 , USA .
This guarantee gives you specific legal rights. You may have other rights which vary from state to state. Check with your local authorities.
* This 30 Day Guarantee is only qualified dealers for items purchased factory direct from Tiger Products in Burbank, CA., USA.
** Excluded items are used laminated cue tips, X, Ultra-X, Ultra-X LD & Pro-X, Carom-X, Carom-X LD & Carom-X Pro laminated shaft partials and blanks.
Note: Tiger® Cues & Tiger® X, Ultra-X, Ultra-X LD, Pro-X, Carom-X, Carom-X LD & carom-X Pro high performance shafts that have been used or "chalked" on the tip or ferrule are acceptable for return as long as the shaft is not altered in any other way, including replaced original cue tip. If the ferrule is more than .25 mm under from the factory standard size, if the red fiber backing has been removed, than it is not under warranty. If you can, please measure your shaft ferrule before shipping, otherwise when you ship and find out it is not under warranty and would like the shaft back, you will pay for the returned shipping and handling cost.
The above guarantee is subject to change without notice at any time