1. Processing Time:

If all ordered items are in stock, orders will be processed within 1-3 business days after payment is received and confirmed. Our business hours are Monday to Friday, excluding holidays. Any orders placed over the weekend or during holidays will be processed on the next business day.

2. Shipping Methods:

All orders are shipped via UPS Insured Ground Delivery unless you specify otherwise.

Standard Ground Shipping: Delivery time may vary based on the destination, but typically takes 3-7 business days.

Expedited Shipping: For faster delivery, we offer expedited shipping options which may take 1-3 business days depending on the destination.

Freight Shipping: For large or heavy items, freight shipping will be arranged. Delivery times will be provided upon order confirmation.

3. Shipping Charges:

Shipping charges will be calculated based on the weight, dimensions, and shipping method selected during checkout. Customers can view the shipping costs before finalizing their order.

4. Free Shipping:

We offer free standard ground shipping on Tiger Merch orders over $100. 

6. Order Tracking:

Once your order has been shipped, a shipping confirmation email will be sent to you, containing a tracking number and a link to track your package's journey.

7. Damaged or Lost Shipments:

In the unfortunate event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and initiate a claim for the lost package. We highly recommend purchasing insurance while placing your order. 

9. Backorders:

In the rare case that an item you ordered is on backorder, we will notify you of the estimated shipping date as soon as possible. You will have the option to wait for the item or request a refund.

10. Change of Shipping Address:

If you need to change the shipping address for an order that has not yet been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

11. Large Orders and Wholesale Pricing:

For large orders or wholesale inquiries, please reach out to our sales team directly. We offer custom shipping solutions and bulk pricing for wholesale customers.

12. Holiday Shipping:

During peak holiday seasons, shipping carriers may experience delays due to high volumes. We recommend placing orders well in advance to ensure timely delivery.

13. Shipping Policy Changes:

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be reflected on this page.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team.

Wholesale Return Policy 

1. Return Period:

You may return eligible items within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and undamaged. Please ensure that all original packaging, tags, and labels are intact.

2. Exclusions:

Certain items are non-returnable, including but not limited to:

Products that have been altered or customized in any way.

Items marked as final sale or clearance.

Perishable goods or products with a limited shelf life.

Any item beyond the 30-day return period.

3. Return Process:

To initiate a return, please follow these steps:

Contact our customer support team to request a Return.

Package the product securely, including all original packaging materials.

Ship the item back to our designated return address at your expense using a trackable shipping method.

4. Restocking Fee:

All eligible returns are subject to a 10% restocking fee, which will be deducted from your refund. This fee helps cover the costs associated with processing and restocking returned products.

5. Shipping Costs:

Customers are responsible for all shipping costs associated with the return, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label.

6. Refund Processing:

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued using the original payment method.

7. Damaged or Defective Items:

If your order arrives damaged or with manufacturing defects, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.

8. Wholesale Orders:

For large wholesale orders, please note that returns may be subject to additional terms and conditions. Please contact our sales team for more information.

9. Policy Updates:

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be reflected on this page.

If you have any further questions or need assistance with the return process, don't hesitate to reach out to our customer support team. We are here to help!

Tiger Merchandise Return Policy 

We want you to be completely satisfied with your merchandise purchase. If for any reason, you are not happy with your order, we offer a straightforward return policy to make the process easy for you.

1. Return Period:

You may return the merchandise within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and undamaged. Please ensure that all original tags, labels, and packaging are intact.

2. Return Process:

To initiate a return, please follow these simple steps:

Contact our customer support team to inform them of your intent to return the merchandise.

Package the product securely, including all original packaging materials.

Ship the item back to our designated return address at your expense using a trackable shipping method.

3. Refund Processing:

Once we receive and inspect the returned merchandise, we will process your refund within 5-7 business days. The refund will be issued using the original payment method.

4. Return Shipping Costs:

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the merchandise.

5. Exclusions:

Please note that certain items may not be eligible for return, including:

Products that have been altered or damaged after delivery.

Merchandise beyond the 30-day return period.

Items marked final sale or some sale/clearance items.

6. Damaged or Defective Items:

If your order arrives with any manufacturing defects or damage, please contact our customer support team immediately. We will address the issue promptly and provide a solution.

7. Policy Updates:

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be reflected on this page.

If you have any further questions or need assistance with the return process, feel free to reach out to our customer support team. We are here to help!

We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.